L1 Support Engineer

Mar 18, 2021

We are looking for motivated, and communicative members for our level 1 support team. You will be part of a front line team which interacts with the backend support and development teams, and acts as an interface to the customer. You should have a positive and proactive approach, with a good grasp of technical subject matter. you should posses good people skills and be easy of approach. You will be part of a fast paced IT environment, and work with highly skilled developers, which provides an excellent learning opportunity.

YOUR RESPONSIBILITIES:

  • Perform Incident and problem management and take and active roles in those processes.
  • Perform preliminary technical analysis and investigation into incidents and problems
  • Proactive monitoring of our solutions, process alerts, and follow up on resolution
  • Receive all customer requests, and ensure they logged, tracked and resolved using the incident management tools
  • Maintain open and constant communication with customers on the progress and resolution of incidents and requests
  • Follow up with the internal resolution teams to achieve timely implementation of solutions
  • Populate the knowledge base with resolution information and knowledge objects
  • Ability to work in a fast-paced environment
  • Communicative and approachable with a customer-focused mentality

 

WHAT PROJECT(S) YOU WILL WORK ON:

You will be part of the Support team which takes care of the constantly running support project.

 

REQUIREMENTS:

  • Foundation level Linux Administration
  • Knowledge of cloud computing
  • Knowledge or experience with monitoring solutions
  • Basic or intermediate knowledge of Kubernetes
  • Working knowledge of Jira, Freshdesk, Slack
  • Experience using WordPress
  • Experience using google suite
  • Fluent in English and Czech (any other European language a plus)

 

Contact: Monika Nováková / monika.novakova@stratox.cz

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